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FAQ - Frequently Asked Questions

Most of the questions on male enhancements and other medications posed by our customers from across the world are answered here.If you have different questions or you wish to learn more about our products described in the online shop, just send us an e-mail.

How do I place an order?


Once you have selected a product, you will first be forwarded to the shopping cart. There you should click on "Checkout" and you will reach the SSL-protected order form. After you have entered your e-mail you have to enter your shipping address. As a last step you must indicate the shipment and payment methods and then click on "Finalize Order." You may fill in the medical health form as an option to provide the full details on your health condition. Now your order will be processed.

What happens after I place an order?


Treatments you have ordered are normally delivered within the term of shipping method you chose when placed your order. Our pharmacy will dispatch your order using delivery services in-order to guarantee delivery. Your order is dispatched through our order system to a licensed physician who will review the information you have placed and approve or decline your request. All medications are packaged discretely to ensure safe arrival to your chosen delivery address.

Which payment options are available?


We accept all major credit and debit cards including Visa, MasterCard and American Express. Also we can propose you other methods just call us.

What are your shipping fees and conditions?


We are happy to inform you that we ship Internationally. Your order can be delayed at customs, they should inform you of that. They ask the recipient to come and give them a permission to open the parcel. At this point it is examined and given to you. If you have any problems with getting your order, please let us know and we will resolve the problem. We do not charge hidden costs.

For how long are cancellations possible?


You may cancel your order before this has shipped or been approved by the doctor. If the order has already been shipped or approved we cannot cancel your order. Please refer to the current cancellation policy in the terms & conditions section of our order page for more information.

What are your security and privacy policies?


We are dedicated to your privacy and security. Please refer to the privacy policy part in the terms & conditions section of our site. Our online order system makes use of the latest SSL technology to ensure that your information is submitted safely and with the highest level of protection. Your details are safe with us, and will not be sold on for any reason whatsoever. We use regulated safeguard tools to ensure our online order process is secure and trustworthy.

What are the guidelines to receive e-mails from www.arznei-rezeptfrei.com.com?


As you placed the order with true email address, we will send you confirmation email. Each time a new order is placed in your store, www.arznei-rezeptfrei.com will send you an email or text message notification.

What is the difference between a generic and brand medication?


You may find both generic and branded products on www.arznei-rezeptfrei.com. All generic items will be marked as "generic" in your shopping cart even if original brand name is used. Generic means using a different name for the same ingredients. The contents of the pills are absolutely the same in our generic version and the branded analogue.

Why are generics cheaper than brand products?


There is a number of reasons for that. We do not spend any money on marketing, no taxes to be paid as the product comes into the country unregistered, the manufacturer is located in an offshore zone and the production costs are way lower. No child labor is used.

Is it possible to return the ordered product and receive money back?


In case of non-delivery of the product you ordered we guarantee to return the money. Also we can reship your order free of charge. No additional charges will be needed.

What is the quality of generic products?


The quality of generic drugs does not differ from the brand name counterparts, even if they differ in shape and color. Generic drugs have identical active ingredients, the quantity and speed of absorption of its active ingredients into the bloodstream.

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